It is not ME ME ME ME as an agent!

Posted on August 25, 2010 by Paul Zweben
As Stew Leonard says!

As Stew Leonard says!

 It is not ME ME ME ME as an agent!

“The customer is always right & that is why we make the money that we do!”

Brokers See a Rise in Clients’ Hostility

Yesterday there was an article in the New York Times declaring that buyers in the current New York City residential real estate market as asking for more things than ever during the purchase or selling process. We guess what….everyone is asking for more.

As someone who was in the restaurant business for 31 years and totally gets service, the real estate business is not about the agents, but about the customer. As Joe Baum of Windows on the World stated many times, “The Customer is ALWAYS RIGHT!” Like the phrase or not, embrace it and work with it!

 I understand from an agent’s point of view that there are things that are requested for us to do that sometimes seems a bit over the top, but you know what? Make it happen….do those extra things for your customers and they will be customers for LIFE! Don’t do them and you will probably never work with them again and they certainly won’t have fond memories of working with you.

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  • Malcolm Carter

    Paul, I’ve done numerous chores to improve the way a listing looks–clipping hedges, moving furniture around, schlepping my own stuff to a property, rearranging pillows. But I draw the line at two hours of house cleaning as one woman in the Times demanded. When it comes to the customer being right, I tend to think “usually” is the better modifier.

  • Paul Zweben

    Malcolm- as we both know- it is the only way, we must go above and beyond!